Scaffold UK - Terms and Conditions

Terms & Conditions - Helix Scaffold Towers UK

Terms and Conditions

You are required to read and agree to the terms and conditions contained in the Helix Site or Lofts & Ladders before making a purchase. By making a purchase, you are confirming your acceptance of these terms and conditions, either by online purchase or by telephone.

Making a purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please remember to have your personal and credit card details to hand. You may purchase online with your credit card or call 01271 858698 to purchase direct by telephone.

Helix Lofts & Ladders reserve the right to change our prices without prior notice. All price changes will be adjusted on the website. Once you have purchased an item you will of course pay the price issued at that time.

All prices on the Helix Site include and FREE delivery (with one or two exceptions) in the UK mainland.

Customers from islands of the UK please contact 01271 858698 to discuss freight charges to your selected destination. Our VAT Registration No is: 753 226637.

You will be required to sign for the product on arrival, or you may specify if there is to be another person to sign on your behalf. But please be aware of the procedures below:-

Shipping & Handling

Delivery costs are free unless specified on the site or by phone. This does not however cover overnight delivery or time specific deliveries, where charges would apply.

You will be required to sign for the product on arrival, or you may specify if there is to be another person to sign on your behalf. But please be aware of the procedures below:

VERY IMPORTANT INFORMATION - PLEASE FOLLOW THESE INSTRUCTIONS

VERY IMPORTANT INFORMATION:-. When your product arrives, please ensure that it is in good condition and not in an unsatisfactory condition. If you receive a product in an unsatisfactory condition (i.e damaged) DO NOT ACCEPT DELIVERY & DO NOT SIGN FOR IT, and inform us on 01271 858698 as quickly as possible, so we can send a replacement.

If you are unable to inspect a package in the presence of the carrier, TREAT IT AS DAMAGED, sign for it as "DAMAGED" and DELETE the RECEIVED IN GOOD CONDITION box and write "DAMAGED". This will alert the carrier that a claim may be forthcoming.

Should you later find that the product is damaged, we can replace it easily. If the product is in good condition after inspection all the above is irrelevant, but important from a customer care point of view.

In either case please retain all paperwork and inform us or fax us on 01271 858698.

Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

It is our intention to make your purchase as safe and secure as possible. Always ensure that the padlock sign is visible on the site prior to purchase.

If in doubt please make your purchase by telephone on 01271 858698.

Guarantee

You have 7 working days to cancel your order, this starts from the day after taking delivery of the product. You may return the product without any reasons given; however the goods will be returned at your own expense.

A refund will be given only once the product has been received in sound condition for resale. If the product has been misused or is in an unfit condition for re-sale no refund will be given.

Please be advised that risk of damage, for returned items are always with you. Where products are made to order, the right to cancel will not apply.

Complaints are dealt with quickly and fairly, we keep you informed at all times.

This does not affect your statutory rights as a customer.

Privacy Policy

Any information given to and held by Helix Lofts and Ladders will not be rented or sold to any third party. We will only use this information lawfully as detailed in accordance with the Data Protection Act 1998. Information held is kept secure at all times. You may request information held by us at any time by emailing us; a security check will be made prior to disclosure as additional protection.

Any questions or comments you have about our privacy statement should be made through the contacts on our contact information page.

Tax

For orders made from the UK or the European Union, 17.5% VAT is added.